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Case Studies

Distribution Company

BACKGROUND: Client is a UK based company that provides a unique service to clients by distributing a range of contact centre and communications solutions. On a Sunday morning, a build-up of fumes at an oil depot in the North of London England ignited, creating what was later described as, "the largest incident of its kind in peace time Europe". Although no deaths resulted from the immediate aftermath, 43 people were injured (2 seriously) and homes and offices throughout the area were made instantly uninhabitable. Our client's offices were severely damaged.

CRISIS : Following this devastating incident, the management team was busy dealing with the aftermath, and traumatised staff made enormous efforts to rebuild the business while operating from cramped Portakabins located in their car park. The intermittent loss of power, water and the disruption of administrative and management systems all created a difficult working environment and made survival of the company difficult, at times.

RESTORATION: Our client worked tirelessly through a difficult restoration process, utilising the financial and project management skills of e-Financial Management Limited (e-FM), an outsourcing company that provides scaleable and flexible financial management solutions to leverage its specific business skills; It succeeded in rebuilding its ability to process and report financial data as well as manage its business environment and despite the conditions, maintained important customer relations and managed to grow the business in 2006. They successfully migrated to an improved company infrastructure and implemented new financial control systems. The company was able to achieve this with the guidance and support of e-FM who also served in new roles following the incident, resolving issues in credit control and the insurance claim. Our client now operates from its restored building and its Fiance & Operations Director says that 'The e-FM staff assigned to the company was an amazing asset who made a significant difference to the company in terms of expertise, flexibility and rapid response'.